"I would like to express our sincere thanks for the extremely pleasant and simple and straightforward manner in which you handled our whole bereavement and funeral service recently.
You made me feel extremely comfortable and confident with the whole process from start to finish, taking care of everything after clearly explaining things step by step. I appreciated that you were always easily available for us to contact, and very easy to communicate with.
Bereavement and funeral arrangements are not something we are familiar with as everyday occurrences, let 's face it, so from the moment I first contacted you after finding your details in Yellow Pages I must say your courtesy warmth and professionalism shone through and made me feel much better about the whole process.
Although I obtained comparative service offerings there was really no need as your fees for service were extremely competitive and fair. Much more importantly, you listened attentively to me regarding our situation and feelings and matched perfectly the level of service to our needs.
You were very informative when required, explicit regarding legal and administrative issues and most certainly went the extra mile in my estimation in terms of attention to detail and follow through service.
The patience, compassion, care and clarity demonstrated, coupled with your extensive experience turned what initially seemed like a sombre and daunting task for us to arrange; into an easy and satisfying experience, tailored exactly to our needs in this time of loss of a dearly loved mum.
I would have no hesitation in recommending your outstanding service to anyone facing the situation of bereavement. It was a pleasure dealing with you even though in sad circumstances. Thank you again, for treating our funeral requirements in such an outstanding and courteous manner."
Yours sincerely, Nick Elflett
